November 21, 2017: Our team has been working diligently on addressing all of the duplicate transactions that occurred between October 29th and November 1st. At this time, we have processed all of the transactions we are aware of and would like to ask if you have not received an email from the team here confirming your refund and permit transaction details, please email [email protected] so we can take care of this immediately.
We thank you for your patience and apology for the inconvenience this may have caused.
November 7, 2017: Due to the high volume of permit transactions during the end of October while the system was experiencing technical difficulties, it will take some time for us to sort through legitimate transactions versus duplicate charges. We’d like to assure you that the staff team are working through the duplicate transactions as quickly as possible.
We are asking all refund requests be submitted one time only to [email protected]. Sending multiple emails is, in fact, contributing to longer processing times as the limited number of staff in the office are trying to work through the emails while ensuring we don’t inadvertently apply a refund on a correct permit transaction.
Please note that the refunds will take some time to process and to appear on your credit card statement. Once a refund has been issued, we will email you with copies of the refunded transaction(s) as well as an update on the status of your original order. In most instances, you WILL NOT be required to re-purchase your permit.
As a reminder, please submit refund requests one time only to [email protected].
Again, we can't thank you enough for your patience and understanding at this time.